Manila International Airport Authority General Manager Ed Monreal yesterday expressed elation over the decision of other airline companies to follow the lead of Cebu Pacific and CebGo.
It will be recalled that on July 5, 2018, Cebu Pacific and CebGo was the first to turnover to MIAA the amount of P245,610,829, representing its collection for unused tickets of international passengers who travelled during the period of February 1, 2015 to April 30, 2018 and domestic passengers who travelled for the period of August 1, 2012 to April 30, 2018.
Monreal said those that remitted recently are: Singapore Airlines (P4,301,550 for the period of February 2015 to March 2016); Kuwait Airways (P1,942,600 for the period of February 2015 to December 2016); KLM Royal Dutch Airlines (P1,081,850 for the period February 2016 to June 2017); Ethiopian Airlines (P92,400 for the period June 2015 and April 2016); Qatar Airways (P1,308,450 for the period February 2015 to December 2015); and Cathay Pacific (P5,017,650).
The total amount of collection as of July 13, 2018 is P259,355,329. Monreal arlier said that all amounts that will be remitted by the airlines will be kept in a special escrow account and can be refunded by passengers either personally or by representative.
Passengers of the abovementioned airlines with unused tickets and whose departure dates fall on the dates specified above, may claim their refund at the MIAA Collection Office located at the ground floor of the MIAA Administration Building along MIA Road, Pasay CIty. Business hours are from 8 a.m. to 5 p.m., Monday to Friday.
To expedite and facilitate the refund process, passenger claimants are advised to bring original copy of their ticket showing record locator number and valid government issued ID bearing their signature.
Proxy refund is also allowed subject to presentation of an authorization from the passenger, original copy of passenger’s ticket showing record locator number, original government issued ID of the passenger and original government issued ID of the representative bearing his signature.
“We appreciate this gesture of our airline partners. I can say that this is the essence of a consultative and participative working relationship. No issue cannot be resolved if everyone is engaged and sincerely dealing with each other,” Monreal said in closing.