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Xmas greetings at NAIA

  • Written by Itchie Cabayan
  • Published in Opinion
  • Read: 231

Manila International Airport Authority (MIAA) General Manager Ed Monreal is not prohibiting its employees from extending holiday greetings to those who utilize the four premier airport terminals, namely the Ninoy Aquino International Airport (NAIA) Terminals 1, 2, 3 and 4, passengers in particular.

He is totally leaving it up to the heads of agencies operating within the airports to decide whether or not to allow their people to greet the air travelers that come their way.  If we’re talking of those who have direct contact with the passengers, these include the Bureau of Immigration, Bureau of Customs and the OWWA, among others.
In allowing the said greetings, Monreal has strict orders to make sure that such is done in the proper way and tone, especially, since the slightest deviation from the normal might lead to accusations of corruption.
Greeting passengers ‘Merry Christmas’ or ‘Happy Holidays’ is all part of Filipino hospitality and should indeed not be prohibited, provided that there are no ‘underlying tones or meaning’  present in the said greetings. Body language also says a lot.
Filipinos are basically known for being friendly and accommodating and extending holiday greetings to departing or arriving passengers is part of our culture and the nation’s traditional observance of the Christmas season.
While he has not disallowed the airport workers to greet,  doing so for purposes of soliciting gifts or favors is strictly prohibited and Monreal said violators will be dealt with harshly.
If their intention is to get something in return for greeting, the advise for them is to just blurt out the safest -- good morning, good afternoon or good evening, as, according to Monreal, there is no room for tolerance when it comes to pestering passengers.
Monreal said he is also leaving it up to the good judgment of the employes to greet while being very careful with their tone and body language as not to impart the impression that they are asking for gifts or favors.
It’s just a matter of trust now. Will the employees be up to the challenge? Monreal is confident they are.


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