THE Bureau of Immigration (BI) has been found compliant with the provisions of the anti-red tape act (ARTA) in a test conducted by the Civil Service Commission (CSC).
BI Commissioner Jaime Morente yesterday announced that a team of officials from the CSC’s field office in Manila conducted the anti-red tape test at the BI main office in Intramuros by observing how the bureau’s frontline transactions were done.
Thousands of foreigners and Filipinos troop daily to the BI field offices to avail of its services, including tourist visa extensions, alien registration, ACR I-Card issuance, amendment or correction of admission status, and dual citizenship petitions.
A committee on good governance under the office of the BI commissioner is tasked with monitoring the strict implementation of various initiatives and programs such as a citizen’s charter and a feedback mechanism that acts on complaints and suggestions from the public.
According to the BI chief, the bureau’s ranking in the CSC report card was bolstered by its recent move to drastically cut the processing time and documentary requirements for 16 frontline services at the bureau.
A technical working group formed last July recommended the adoption of the new timeline and requirements which are now being implemented at the BI main office and in all of its field, satellite and extension offices.
The move was in compliance with President Rodrigo Duterte’s directive to all government agencies to eliminate red tape which has been a major source of complaints from the transacting public, as well as of corruption.