World-class NAIA services lead to BI’s ISO certification

September 27, 2018

After becoming the first to secure a certification from the International Standards Organization (ISO) from among the attached agencies of the Department of Justice (DoJ) in September 2016, the Bureau of Immigration (BI) was awarded a higher certification anew.

The new ISO was given to the bureau for achieving quality standards in conducting immigration formalities for arriving and departing foreigners at the Ninoy Aquino International Airport (NAIA). Also cited was its successful implementation of efficient and quality practices and procedures for its airport operations and tourist visa extension services.

How important is this? Well, an ISO certification is an internationally-recognized standard certifying an agency’s ability to consistently provide service that meets customer and applicable statutory and regulatory requirements.

Undoubtedly, deserving of much credit is BI’s Deputy Commissioner and Port Operations Division (POD) Chief Marc Red Mariñas, for his untiring efforts as he continuously seeks and implements ways that will further improve the immigration’s services to the traveling public.

BI Commissioner Jaime Morente’s men at the main office Intramuros, Manila also deserve commendation since the achievement came not only in recognition of the bureau’s high quality standards and services at the NAIA but also in extending the stay of foreign tourists by its visa section.

The awarding of the certification is very timely as it coincided with the BI’s 78th anniversary.

For Mariñas, the bureau’s transition from ISO 9001:2008 to the ISO 9001:2015 is a very welcome development as it proves that the immigration personnel’s services at the airport are commendable and at par with their foreign counterparts.

Morente described it as a major achievement and declared that it was done ‘through the efforts of the valiant men and women of the BI that we have transitioned to ISO 9001:2015.

To the men and women of the BI, congratulations. This latest feat only goes to show that the quality of our services are now world-class and in accord with universal standards.

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After drawing a lot of flak for proposing to change the lyrics of our centuries-old National Anthem, Senate President Tito Sotto seemed to have gained good points this time, by proposing to lower the age of criminal liability.

Sotto has filed Senate Bill 2026 seeking to amend Republic Act 9344 or the Juvenile Justice and Welfare Act of 2006 which exempts children aged 15 and below from criminal liability. He is now pushing for the lowering of the age of criminal responsibility to 12 years and one day.

Citing a study conducted by the Child Rights International Network, Sotto said the average minimum age of criminal responsibility in Asia and Africa is 11 while in the US and Europe, it is 13.

His proposal came after recent events showed an alarming rise in the number of crimes involving minors who get away with adult or serious crimes owing to their age.

Actually, this is long overdue, given the kind of society we have now and the kind of criminal syndicates that exist in our midst. They have perfected the scheme of using minors to carry out illegal activities for them, knowing that these kids will get away with it because of their age.

Laws must be made to adapt to the needs and challenges of the times and these days, it is no doubt that criminals do get younger by the day.

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Beauty tip -- Eat fresh juicy fruits rich in Vitamin C and drink at least eight glasses of water in a day. (Source: Dr. Rosary May Canay-Diaz of Californian Bloom Aesthetic Institute and Medical Spa/4108424/4669596/09178038240/ 025053987)

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Jokjok (from Marjorie Valderrama of Biñan, Laguna) -- In a meeting of ex-presidents -- RUSSIA: We are the first to make it to space/USA: Hah! We are the first to land on the moon/PHILIPPINES: We will be the first to land on the sun/USA: What? You can’t land on the sun, it’s too hot!/PHILIPPINES: We’re not stupid, you know. We will go there at night!!!

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